Shipping & Returns
Delivery Information
If you require any specific assistance with your delivery, please contact our Customer Care team at [email protected] or call 0208 635 0028.
From outside the UK, please call +44 (0) 208 635 0028.
Delivery Costs
A tracked shipping option is available for £4.95 for anyone ordering in the UK.
For orders from Europe, a shipping option is available for £8.
For orders outside of Europe, a flat delivery charge of £10 is added to your order. A tracked/signed shipping option is available for £15.
Orders are dispatched on the same day, if placed on a working day before 2pm. Otherwise, all orders are dispatched within one working day of receipt of order.
Please note that orders shipping outside of the UK may now subject to local VAT and customs charges, payable by the customer at the point of receipt.
Delivery Times
For UK deliveries, please allow 2 to 3 days for delivery.
For European, Canadian & US deliveries, please allow 1 to 3 weeks.
For Rest of the World deliveries, please allow 2 to 4 weeks, however, for some countries the delivery may take longer.
We know how important your supplements are so we will always endeavour to deliver your order as quickly as possible.
Delivery Restrictions
Please note that restrictions may apply in certain territories. We would advise that it is your responsibility to check with the authorities in your country before placing orders for products if you are unsure as to their status. We are not liable for orders which face any customs issues or additional customs charges. In case the order is returned back to us by customs, a refund will be issued, less any postage charges.
We also do not sell or ship to Russia and North Korea.
If you require any specific assistance with your delivery, please contact our Customer Care team at [email protected] or call 0208 635 0028. From outside the UK, please call +44 (0) 208 635 0028.
Return and Refund Policy
Last updated: May 19, 2022
Thank you for shopping at Closx.
If, for any reason, You are not completely satisfied with a purchase We invite You to review our policy on refunds and returns. This Return and Refund Policy has been created with the help of the Return and Refund Policy Generator.
The following terms are applicable for any products that You purchased with Us.
Interpretation and Definitions
Interpretation
The words of which the initial letter is capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.
Definitions
For the purposes of this Return and Refund Policy:
Company (referred to as either “the Company”, “We”, “Us” or “Our” in this Agreement) refers to Closx Ltd, 71-75 Shelton Street, London, WC2H 9JQ.
Goods refer to the items offered for sale on the Service.
Orders mean a request by You to purchase Goods from Us.
Service refers to the Website.
Website refers to Closx, accessible from https://www.closx.com
You means the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.
Your Order Cancellation Rights
You are entitled to cancel Your Order within 14 days without giving any reason for doing so.
The deadline for cancelling an Order is 14 days from the date on which You received the Goods or on which a third party you have appointed, who is not the carrier, takes possession of the product delivered.
In order to exercise Your right of cancellation, You must inform Us of your decision by means of a clear statement. You can inform us of your decision by:
By email: [email protected]
By phone number: 0208 635 0028
We will reimburse You no later than 14 days from the day on which We receive the returned Goods. We will use the same means of payment as You used for the Order, and You will not incur any fees for such reimbursement.
Conditions for Returns
In order for the Goods to be eligible for a return, please make sure that:
- The Goods were purchased in the last 14 days
- The Goods are in the original packaging
The following Goods cannot be returned:
- The supply of Goods made to Your specifications or clearly personalized.
- The supply of Goods which according to their nature are not suitable to be returned, deteriorate rapidly or where the date of expiry is over.
- The supply of Goods which are not suitable for return due to health protection or hygiene reasons and were unsealed after delivery.
- The supply of Goods which are, after delivery, according to their nature, inseparably mixed with other items.
We reserve the right to refuse returns of any merchandise that does not meet the above return conditions in our sole discretion.
Only regular priced Goods may be refunded. Unfortunately, Goods on sale cannot be refunded. This exclusion may not apply to You if it is not permitted by applicable law.
Returning Goods
You are responsible for the cost and risk of returning the Goods to Us. You should send the Goods at the following address:c/o Closx 71-75 Shelton Street London WC2H 9JQ
We cannot be held responsible for Goods damaged or lost in return shipment. Therefore, We recommend an insured and trackable mail service. We are unable to issue a refund without actual receipt of the Goods or proof of received return delivery.
Gifts
If the Goods were marked as a gift when purchased and then shipped directly to you, You’ll receive a gift credit for the value of your return. Once the returned product is received, a gift certificate will be mailed to You.
If the Goods weren’t marked as a gift when purchased, or the gift giver had the Order shipped to themselves to give it to You later, We will send the refund to the gift giver.
Contact Us
If you have any questions about our Returns and Refunds Policy, please contact us:
By email: [email protected]
By phone number: 0208 635 0028
